Refund policy

Returns are accepted within 3 days of delivery. Contact contact@koriaan.com with your order number and the item you wish to return within this period. Our team will confirm the return instructions and any applicable shipping arrangements.

For damaged, defective, or non-working items, please contact us within 3 days of delivery and include a clear, continuous unboxing video showing the sealed parcel and label, the opening, and the issue. This helps us review the claim. If a valid video is unavailable, contact us anyway so we can review the request and any remedies required by applicable law.

After review, we will confirm the return or exchange outcome. Where a replacement is unavailable or a refund is due, approved refunds are processed within 5–7 business days. Prepaid refunds are issued to the original payment method. COD refunds are processed by bank transfer or UPI using payout details collected for that purpose. Bank or payment-provider posting times may vary. Any return shipping arrangements or costs will be confirmed by our team before you send the item.

Orders cannot be cancelled once placed, including COD orders and orders not yet prepared. This does not affect remedies required by applicable law if KORIAAN cannot fulfill an order.

Contact contact@koriaan.com with your order number and request. Support hours: Monday–Saturday, 10:00–18:00 IST. You can expect a response within 1–2 business days. KORIAAN is based in Bengaluru, India.

Effective date: 19 October 2026. This policy is subject to applicable laws of India, including consumer-protection laws and rules.